Customer Service

We are committed to making your Stonerie experience exceptional. Here is everything you need to know.

Frequently Asked Questions

Q: Are all products made from real agate stone?

A: Yes, absolutely. Every Stonerie product is made from 100% natural agate stone, hand-selected for quality and beauty.

Q: Will my product look exactly like the photo?

A: Because each piece is made from natural stone, slight variations in color and pattern are normal and expected. This is what makes each piece unique. The overall appearance will be very similar to the product photos.

Q: How long does shipping take?

A: USA & Canada: 7 to 14 days. UK & Europe: 8 to 15 days. Australia: 10 to 18 days. Gulf: 7 to 14 days.

Q: Do you offer free shipping?

A: Yes! All orders over $99 qualify for free worldwide shipping.

Q: Can I get a custom size or personalized engraving?

A: Yes! We love custom orders. Email us at stonerieforyou@gmail.com with your requirements.

Q: What if my order arrives damaged?

A: Contact us within 48 hours with photos and we will send a replacement or issue a full refund immediately.

Q: Do you offer wholesale pricing?

A: Yes, we work with retailers, interior designers, and gift shops worldwide. Email us for wholesale pricing.

Q: How do I track my order?

A: You will receive a tracking number by email once your order is shipped.

Still Have Questions?

📧 Email: stonerieforyou@gmail.com ⏰ Response time: Within 24 hours