Customer Service

We are committed to providing a smooth and reliable shopping experience. Below are answers to some common questions.

Frequently Asked Questions

Are all products made from real agate stone?

Our products are made from natural agate stone. Each piece is carefully selected and handcrafted.

Will my product look exactly like the photo?

Due to the natural characteristics of stone, slight variations in color and pattern may occur. The overall look will be similar to the product images.

How long does shipping take?

Delivery time varies by location. Most international orders are delivered within approximately 7–18 business days.

Do you offer free shipping?

We may offer free shipping on selected products or promotional offers.

Can I request custom or personalized orders?

Yes, custom requests may be available. Please contact us with your requirements.

What if my order arrives damaged?

If your order arrives damaged, contact us within 48 hours with photos. We will review the issue and provide a suitable solution.

Do you offer wholesale pricing?

Wholesale inquiries are welcome. Please contact us for more details.

How do I track my order?

A tracking number will be shared once your order is shipped.

Still Need Help?

📧 Email: support@stonerie.com
⏰ We usually respond within 24 hours
📍 Address: Plot No. 106, Industrial Area, GIDC, Khambhat, Gujarat - 388620, India
📞 +91 97264 11200