Privacy Policy

Website: www.stonerie.com
Brand: Stonerie

At Stonerie, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit, browse, or make a purchase through our website, including any related sub-domains or services (collectively, the “Website”).

By accessing or using our Website, you consent to the collection and use of information in accordance with this Privacy Policy.

DEFINITIONS

Cookies

Small text files stored on your device when you visit our Website. Cookies help us recognize your preferences, improve Website performance, and enhance your browsing experience.

Data

Any personal or non-personal information that can directly or indirectly identify an individual using our Website.

Data Protection Laws

Applicable laws and regulations governing the collection, processing, storage, and protection of personal information, including the Information Technology Act, 2000 and other applicable regulations.

Service Providers

Third-party companies or individuals engaged by us to facilitate services such as payment processing, shipping, analytics, customer support, and email communications.

User / You

Any person who accesses, browses, or uses the Website.

1. INFORMATION WE COLLECT

We collect information to provide, improve, and personalize our services.

A. Personal & Contact Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Country, State, and Postal Code
• Product Preferences and Interests

B. Transaction & Payment Information

• Order Details
• Purchase History
• Transaction Information
• Payment Method Used

Payments are securely processed through trusted third-party payment gateways such as PayPal providers.

Note: We do not store your credit card, debit card, or banking details.

C. Technical & Usage Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Pages Viewed
• Time Spent on Pages
• Clickstream Information
• Data collected through cookies, pixels, and similar technologies

D. Feedback & Communications

• Product Reviews
• Customer Feedback
• Survey Responses
• Customer Support Requests
• Communications via Email, Phone, WhatsApp, Social Media, or Contact Forms

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• Processing and fulfilling orders
• Managing customer accounts
• Providing customer support
• Sending order confirmations and shipping updates
• Improving Website functionality and user experience
• Personalizing product recommendations
• Conducting analytics and market research
• Preventing fraud and maintaining Website security
• Complying with legal obligations
• Sending promotional communications and special offers (only where permitted or with your consent)

3. LEGAL BASIS FOR PROCESSING DATA

We process personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract (such as fulfilling an order)
• Compliance with legal obligations
• Legitimate business interests, including improving services, customer experience, and fraud prevention

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Analyze Website traffic and performance
• Remember user preferences
• Improve Website functionality
• Deliver a better shopping experience
• Measure marketing effectiveness

Cookies do not provide us with unrestricted access to your device or personal information beyond what you voluntarily share.

Most web browsers allow you to control cookies through browser settings. Disabling cookies may affect certain Website features and functionality.

5. DATA SECURITY

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

Despite our efforts, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

6. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with:

• Payment gateway providers
• Shipping and logistics partners
• Customer support providers
• Website hosting providers
• Analytics and marketing service providers
• Legal, regulatory, or governmental authorities where required by law

All service providers are expected to maintain appropriate confidentiality and security measures.

7. THIRD-PARTY LINKS

Our Website may contain links to third-party websites, applications, or services.

Once you leave our Website, we have no control over the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

8. YOUR RIGHTS & CHOICES

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of personal information
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

Requests may be submitted using the contact information provided below.

9. CONTROLLING YOUR PERSONAL INFORMATION

You may:

• Unsubscribe from marketing emails at any time using the unsubscribe link included in our emails
• Request that we stop processing your information for direct marketing purposes
• Update or correct your personal information by contacting us

We will not share your personal information with third parties for their independent marketing purposes without your consent.

10. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill orders and provide services
• Meet legal, tax, accounting, and regulatory requirements
• Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

11. CHILDREN’S PRIVACY

Our Website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that information from a minor has been collected, we will take reasonable steps to delete such information.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

📧 Email: support@stonerie.com
🌐 Website: www.stonerie.com

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update, amend, or modify this Privacy Policy at any time.

Any changes will be posted on this page with immediate effect. Continued use of the Website after updates are posted constitutes acceptance of the revised Privacy Policy.